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Shipping & Returns


SHIPPING

General Shipping Information

  • All orders are processed Monday to Friday (excluding Victorian public holidays).
  • Tracking advice will be sent to your email once your order has been made and dispatched.
  • Orders can take up to ten business days to manufacture before being shipped.
  • In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our Customer Care team.
  • Please note that shipping time estimates below apply after your order is manufactured and shipped.

Standard Shipping (Domestic)

  • Orders are typically despatched 10 business days after placing your order
  • Our orders ship from our factory on the Gold Coast and usually take 3 - 10 business days to reach you.
  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.

Express Shipping (Domestic)

  • Orders are typically despatched 10 business days after placing your order
  • Our orders ship from our factory on the Gold Coast and usually take 1 - 3 business days to reach you.
  • Express Shipping does not expedite the despatch times above. Orders will ship via Australia Post Express once despatched.
  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.

International Shipping

  • New Zealand orders generally arrive within 3 - 10 business days after being shipped – Quote will be calculated upon checkout.
  • USA, UK and Canada - will arrive within 5 - 15 business days after being shipped – Quote will be calculated upon checkout.
  • All Other International - will arrive within 1 - 3 weeks after being shipped – Quote will be calculated upon checkout.
  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.
  • ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority. This is not within our control and we cannot pre-pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

RETURNS

Change Of Mind Or Size Returns

All First Ever Custom products are made to order and cannot be refunded or returned due to change of mind, incorrect sizes ordered, incorrect colours ordered, or any errors in information submitted to us.

Faulty Product Returns

Please contact us regarding Faulty Product Returns as we offer free prepaid shipping back to us. We cannot refund shipping costs paid by you if you send back your Faulty item without contacting us first.

We aim to provide you with Products of the highest standard and quality.If you have further queries please do not hesitate to contact us via https://custom.firstever.com/pages/contact

Once determined the return is in compliance with our Terms and Conditions, we will, at your request,

  • refund the Price of the Product returned to your original payment method;
  • exchange the Product for another size.

If the return, in our reasonable opinion, is not in compliance with our Terms and Conditions, we will contact you to ship the Product back to you and you will be liable for the shipping costs both to and from us.